Terms of Service

Last Updated: November 14, 2024

Welcome to mysticshufflehouse. These Terms of Service ("Terms") govern your access to and use of our social casino platform, website, games, and related services (collectively, "Services"). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

Important Notice: mysticshufflehouse is a social casino platform intended for entertainment purposes only. All games are played with virtual credits that have no real-world monetary value. No real money is wagered, and no real money or prizes can be won. Our Services do not constitute real-money gambling and are not subject to the Swiss Federal Act on Money Gaming (BGS / LJAr) or to the supervision of the Swiss Federal Gaming Board (ESBK / CFMJ).

1. Acceptance of Terms

By accessing or using our Services, you confirm that you are at least 18 years of age in accordance with Swiss law, that you have read and understood these Terms, and that you agree to be bound by them. If you do not agree, you must not use our Services.

2. Nature of the Platform

Our platform is a social casino. Please note the following:

  • All games use virtual credits for entertainment purposes only.
  • Virtual credits cannot be redeemed for real money, prizes, or any items of monetary value.
  • Success in social casino games does not imply or predict success in real-money gambling.
  • Our Services are not a form of real-money gambling or betting under the Swiss Federal Act on Money Gaming (BGS / LJAr).
  • Virtual credits may be purchased with real money solely to extend gameplay.

3. Eligibility

To use our Services, you must:

  • Be at least 18 years of age in accordance with Swiss law.
  • Not be prohibited from accessing social casino games under the laws applicable in your location.
  • Have the legal capacity to enter into a binding agreement under Swiss law.
  • Access our Services only from jurisdictions where it is lawful to do so.

4. User Account and Registration

When creating an account with us, you are responsible for:

  • Providing accurate, complete, and current registration information.
  • Maintaining the security and confidentiality of your account credentials.
  • Keeping your account information up to date.
  • All activity that occurs under your account.
  • Notifying us immediately of any unauthorised use of your account.

You may only maintain one account. Creating multiple accounts is prohibited and may result in termination of all associated accounts.

5. Description of Services

We provide the following types of services through our platform:

  • Social casino games (slots, table games, and other entertainment games) played with virtual credits.
  • Purchase of virtual credits for extended gameplay.
  • Promotional bonuses, loyalty programs, and in-platform rewards.
  • Customer support and platform-related assistance.
  • Other entertainment features as described on our website.

6. Virtual Credits

Virtual credits are the in-platform currency used to play our games. Please note:

  • Virtual credits have no monetary value and cannot be converted to real money or prizes.
  • Credits purchased are non-refundable except where required by the Swiss Code of Obligations (CO/OR) or other applicable Swiss consumer protection law.
  • We reserve the right to modify virtual credit pricing at any time with reasonable notice.
  • Virtual credits are non-transferable between accounts.
  • We may award bonus credits at our discretion as part of promotions. Bonus credits may be subject to separate terms.
  • Unused virtual credits may expire in accordance with applicable promotional terms.

7. Acceptable Use Policy

You agree NOT to use our Services to:

  • Violate any applicable local, national, or international laws or regulations, including Swiss law.
  • Infringe upon the intellectual property or other rights of any party.
  • Distribute spam, malware, or other harmful or disruptive content.
  • Attempt to gain unauthorised access to our systems, accounts, or data.
  • Use automated tools, bots, or scripts to interact with our platform.
  • Exploit bugs, glitches, or vulnerabilities in our games or platform.
  • Engage in any fraudulent, deceptive, or abusive behaviour.
  • Harass, threaten, or harm other users.

8. Intellectual Property

All content, games, software, graphics, trademarks, and other materials on our platform are the property of mysticshufflehouse or its licensors and are protected by Swiss and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use our Services for personal entertainment purposes only. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written consent.

9. Payments and Refunds

  • All prices are displayed in Swiss francs (CHF) or the applicable currency for your region at the time of purchase.
  • Applicable taxes, including Swiss Value Added Tax (MWST / TVA / IVA, currently 8.1% standard rate), may be added at checkout depending on your location.
  • Refunds on virtual credit purchases are only available where required by the Swiss Code of Obligations (CO/OR) or other applicable Swiss consumer protection law.
  • We use secure, third-party payment processors and do not store full payment card data on our servers.
  • We reserve the right to change pricing with reasonable advance notice.
  • Fraudulent or disputed transactions may result in account suspension.

10. Responsible Gaming

Although our platform involves no real-money gambling, we are committed to promoting responsible gaming habits. If you feel that your use of our platform is becoming compulsive or problematic, we encourage you to take a break, use any self-exclusion tools available on the platform, or seek support from organisations such as SOS Spielsucht (0800 040 080, free 24/7) or Sucht Schweiz. For more information, see our Responsible Gaming page.

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Our practices comply with the Swiss Federal Act on Data Protection (FADP / revFADP).

12. Service Availability

We strive to provide a reliable and enjoyable platform, but we cannot guarantee:

  • Uninterrupted, error-free, or continuously available operation of our Services.
  • That all defects, bugs, or errors will be corrected immediately.
  • Compatibility with all devices, operating systems, or browsers.
  • Complete backup or recovery of virtual credit balances in the event of technical failure.

We will make reasonable efforts to notify users of planned maintenance or significant service disruptions.

13. Termination

We may suspend or terminate your account and access to our Services:

  • For material breach of these Terms.
  • For fraudulent, illegal, or abusive activity.
  • For violations of our Acceptable Use Policy.
  • With reasonable advance notice for any other reason, except where immediate action is necessary.
  • Upon your request to close your account.

Upon termination, your right to access our Services ceases immediately. Any remaining virtual credits will be forfeited, except where refund is required by the Swiss Code of Obligations (CO/OR) or other applicable Swiss law.

14. Limitation of Liability

To the maximum extent permitted by applicable Swiss law, mysticshufflehouse and its affiliates, directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services, including loss of virtual credits or data.

Our total liability to you for any claim arising from or related to our Services shall not exceed the total amount you paid for virtual credits in the six (6) months preceding the claim.

Note: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the Swiss Code of Obligations (CO/OR) or other applicable Swiss law.

15. Indemnification

You agree to indemnify, defend, and hold harmless mysticshufflehouse, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of your unlawful use of our Services or your wilful breach of these Terms.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with Swiss substantive law, to the exclusion of its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the ordinary courts of the Canton of Zürich, Switzerland, subject to any mandatory consumer-protection provisions that grant Swiss consumers the right to bring proceedings at their place of domicile.

Before initiating any formal dispute proceedings, we encourage you to contact us directly so we can attempt to resolve the matter amicably. Swiss consumers may also seek information and assistance from recognised consumer protection bodies such as the Stiftung für Konsumentenschutz (SKS) at konsumentenschutz.ch or, in French-speaking Switzerland, the Fédération romande des consommateurs (FRC) at frc.ch.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable Swiss law, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide reasonable advance notice of material changes by posting the updated Terms on our website or by notifying registered users via email. Your continued use of our Services after the effective date of the changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Services.

19. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and mysticshufflehouse regarding your use of our Services and supersede all prior agreements or understandings relating to the same subject matter.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: support@mysticshufflehouse
  • Phone: +41 44 580 09 09
  • Address: Bahnhofstrasse 51, Innovation Quarter, 8001 Zürich, Switzerland
Important Note: These Terms of Service are governed by Swiss law. Your statutory rights as a Swiss consumer are not affected by these Terms. For specific legal advice, please consult a qualified legal professional.