Responsible Gaming

Last Updated: November 14, 2024

1. Our Commitment

At mysticshufflehouse, player wellbeing is at the heart of everything we do. Even though our platform does not involve real-money gambling, we recognise that any form of repetitive entertainment activity can become problematic for some individuals. We are dedicated to providing tools, resources, and guidance to help our players maintain a healthy and balanced relationship with our games.

2. Know the Nature of Our Platform

3. Signs of Problematic Play

While our platform does not involve real-money gambling, compulsive or excessive play can still have negative effects. Please consider seeking help if you notice any of the following:

• Spending more time or money on virtual credits than you can afford or intended.
• Feeling irritable, anxious, or restless when not playing.
• Using our games as an escape from personal problems, stress, or negative emotions.
• Neglecting responsibilities, relationships, or personal health because of time spent playing.
• Repeatedly trying to recoup lost virtual credits by purchasing more.
• Lying to friends or family about the amount of time or money spent on the platform.
• Feeling unable to stop or reduce play despite wanting to.

4. Tips for Healthy Play

We encourage all players to follow these simple guidelines for a positive experience:

• Set time limits. Decide in advance how long you will play and stick to it.
• Set spending limits. Only purchase virtual credits with funds you can comfortably afford to spend on entertainment.
• Take regular breaks. Step away from the screen and engage in other activities.
• Keep it fun. Play because you enjoy it, not to relieve stress or negative feelings.
• Do not chase losses. Losing virtual credits is part of the game — purchasing more to recover them is never a guaranteed strategy.
• Balance your activities. Maintain a healthy mix of hobbies, social time, and responsibilities alongside gaming.
• Talk to someone. If gaming feels out of control, speak to a friend, family member, or professional.

5. Platform Tools and Controls

We provide the following tools to help you manage your experience:

To access these tools or request account restrictions, please visit your account settings or contact our support team at support@mysticshufflehouse.

6. Age Restriction

7. Self-Exclusion

If you feel that your use of our platform has become problematic, you can request a self-exclusion at any time. Options include:

• Cooling-Off Period: Take a short break of 24 hours, 7 days, or 30 days.
• Temporary Suspension: Suspend your account for a period of 1 to 6 months.
• Permanent Closure: Permanently close your account. This action is irreversible.

To request self-exclusion, please contact us at support@mysticshufflehouse or use the relevant option in your account settings. Self-exclusion requests will be processed promptly. Players in Switzerland may also request the national casino self-exclusion ("Spielsperre"), maintained by the Swiss Federal Gaming Board (ESBK) and applicable across all Swiss-licensed casinos, by contacting any licensed Swiss casino directly. More information is available at esbk.admin.ch.

8. Support Resources

If you or someone you know is experiencing issues related to gaming or gambling habits, the following organisations provide free, confidential support:

9. Contact Us

If you have questions about responsible gaming, need help with self-exclusion tools, or want to report a concern, please reach out to our support team: